The Easy Step by Step Guide To Stress and Time Management (Rowmark’s serials)

By Brian Lomas

English Paperback

Published April 200 4

ISBN 0-9532987-3-6

120 pages of tips and advice to help you cope with the pressures of everyday modern life.

How to reclaim control of your life and redress the balance between work and private life.
· How to recognise the symptoms of stress
· How to get more out of your working day and your life whilst managing your stress level.
· How to prioritise both at work and at home.
· How to say 'no' to those requests you would like to turn down.
· How to get others to say 'yes' to take over what you normally have to do.
· How to diffuse stressful situations.

The Easy Step by Step Guide to Better Budgeting for Your Business (Rowmark's serials)

By Brian B. Brown

English Paperback

ISBN 0 9532987 8 7

115 pages on how to make the budgeting process easier for your business
In an increasingly cost conscious world, control over your organisation's income and expenditure is vital. For most successful organisations this control begins with a Budgeting process that sets the scene and forms the basis for the business operation for the year ahead. But for many people Budgeting is a time consuming nuisance to be endured with as little patience and commitment as is possible, sometimes with little or no understanding of what it entails. This guide aims to help you to design and implement budgeting procedures that encourage and support good financial management. It will help you to manage your resources more effectively, examine your profitability and show you how to produce good financial results.

How to designate, analyse and apportion costs to provide an understanding of your resources
How to design an effective budget for your department or organisation
The techniques for effective budgeting
The importance of budgetary control and its relationship to the performance of your organisation

The Easy Step by Step Guide to Motivating Your Staff for Better Performance (Rowmark's serials)

By Brian B. Brown

English Paperback

ISBN 0 9532987 7 9

135 pages on how to manage and motivate people to achieve their optimum peformance
Business owners and managers are under increasing pressure to perform. Never has there been a better time than now to practice good people motivation and management techniques. Lack of employment security and flexible working contracts have reduced the level of loyalty; therefore more emphasis needs to be placed on building positive relationships with people. Traditional carrot and stick management techniques no longer work. This guide will show you how to nurture and develop your staff to deliver performance that is probably beyond what they thought themselves capable of.
· How to respond to individuals so as to encourage best performance
· How to build trust and motivate people
· How to use delegation and empowerment effectively
· How to give feedback
· How to handle conflict

The Easy Step by Step Guide to Recruiting the Right Staff (Rowmark's serials)

By Chris Dukes

English Paperback

ISBN 0-9539856-1-X

111 pages Employing the right people is critical to the success of any business. Appointing the wrong person can be expensive and time consuming.

This guide will show you:
• How to plan your recruitment
• How to draw up your advertisements
• How to assess and interview applicants
• How to deal with the legalties of employing staff

The Easy Step by Step Guide to Managing Change (Rowmark's serials)

By Brian B. Brown

English Paperback

ISBN 09539856 0 1

A certainty in life is that things will change - sometimes very slowly, sometimes quicker than we would like, sometimes bringing new experiences we enjoy and at other times those we would prefer to avoid. While change may be certain, our natural aversion to it creates conflicting pressures. Failure to recognise and address these conflicts is the main reason why change initiatives do not produce the gains, growth and security anticipated. This book will help you to understand what drives change in your organisation, how to identify the influencers of change and get them on your side, how to deal with negative reactions and how to create and implement an effective business plan for change.

In this guide:
• Why change happens
• How the status quo provides positive and negative influences on change
• Recognising what drives change in your organisation
• How to recognise and deal with barriers to change
• How organisations traditionally respond to change at various levels.

The Easy Step by Step Guide To Handling Confrontation (Rowmark's serials)

English Paperback

ISBN 09539856 5 2

It is unfortunately a sad reflection of the society in which we live that assaults against the person are becoming more and more frequent. These assaults can take many forms from street violence to road rage and in some cases can result in serious injury and even death. Workplace assaults are growing more common across the world in hospitals, schools, on public transport and in shops. Dealing with aggression is never comfortable and staff need to have the confidence to handle these difficult situations and the techniques to diffuse them and even to know when to back off. This book will provide valuable guidance to anyone working within the public arena that needs to know how to successfully handle confrontation.

In this guide:
• How to use de escalation techniques including stance and body language
• How to read and interpret the body language signals that lead to aggression
• How to handle irate customers.

The Easy Step by Step Guide To Marketing (Rowmark's serials)

By Pauline Rowson

English Paperback

ISBN 0 9532987 6 0

In this guide:
· How to win and keep customers
· How to understand your customers and their needs
· How to make your organisation more marketing orientated
· How to use some of the promotional tools to target your customers
· How to build a competitive edge for your organisation
· How to draw up a marketing plan for your business by following the steps in this guide.

The Easy Step by Step Guide To Successful Selling (Rowmark's serials)

By Pauline Rowson

English Paperback

ISBN 0-9532987-4-4

Whether you are selling business to business or to consumers this guide will show in simple steps:
· How to build a better rapport with your prospects and therefore increase your chances of selling to them
· How to use a sales structure that works
· How to use the buying motivations to get people to buy
· How to handle objections and close the sale.
· How to read the body language signals and come away with the business.

Easy Step by Step Guide To Building a Positive Media Profile (Rowmark's serials)

By Pauline Rowson

English Paperback

ISBN 0-9539856-2-8

Editorial coverage carries at least two and a half times the weight of advertising. It is a very cost effective way of raising an organisation’s profile. This book looks at how to build a positive media profile for an organisation. It provides information on how the media works and how to build good media relations. It also shows how to write a news release and get it published, how to conduct a radio and TV interview and how to handle a bad news story.

In this guide
· How to build and maintain good relations with the media
· How to get good media coverage for your organisation
· How to write a news release and get it published
· How to conduct a radio and TV interview
· How to handle a media crisis

The Easy Step by Step Guide To Stress and Time Management (Rowmark’s serials)